Returns & Exchanges
At Hermes Music, we want you to be completely satisfied with your professional audio and electronic equipment. If your purchase doesn't meet your expectations, you can return most items in their original condition within 30 days of delivery.
Initiate Your Return
Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization (RA) number.
Package Your Gear
Carefully pack the electronics in their original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund.
Label and Ship
Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the condition of the hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing